210 345 343434
support@auto365.gr

Terms and conditions of rental

General Information

  • The min. rental period is considered 24 hours. A grace period of 60 minutes, free of charge, is provided in case of emergency and only if the driver has informed the company. After which, the renter will be charged for a minimum of one full day rental. The extra day cost will apply according to the pricelist in effect on the day of the extension and will depend on the car group reserved, the period the rental took place.
  • All reservations are made based on the vehicle category, not for a specific model.
  • In case of non-availability of a vehicle in the category pre-selected by the customer, always with reference to a confirmed reservation, AUTO365 reserves the right to provide to the customer a higher category car, at no extra charge for the customer.
  • Taxes VAT 24%:
  • Correct Use of Vehicle

Rented vehicle should be only used from drivers mentioned on the rental agreement. The

vehicle is prohibited to be used, for infringement of provisions of the Greek Road Circulation

Code, for purposes opposite to the Greek laws, for towing other vehicles, in order to

transport heavy objects or baggage, flammable materials, or smelly objects, to be used

outside asphalt road network, under the influence of alcohol, narcotic or toxic substances.

Also, for transportation via boats or cross border rentals without a prior written

authorization of the company.

  • Terms, Conditions, Rates are subject to change by AUTO365 at any time.
  • Car Types

All car types that are mentioned in catalogues are sample models, based in the actual

interpretation of the international SIPP codes and are subject to change with similar models

at the Renters discretion.

  • ·Cancellation Policy: In case of a prepaid reservation the Renter can cancel the

reservation free of charge if the latter has notified the Company at least 48 hours before the hire period is due to start, otherwise (cancellation in less than 48 hours before the hire

period is due to start) the Renter shall be charged with a cancellation fee. If the Renter has

not cancelled their reservation and does not show up to pick up the vehicle, then the Renter shall be charged the non-appearance fee.

Bookings that were not checked-out after 2 hours of the expected check-out time will

automatically be cancelled

 

1. Renter’s Age Qualification

The minimum age to rent a vehicle is 21 for categories Mini & Economy. For all other

categories minimum renters age is 23 yrs. Drivers over 21 yrs. and under 23 yrs. old

at a daily surcharge of 9,67/ per day EUR excluding vat.

There are no restrictions or surcharges for drivers aged 23 and older.

Maximum renters age applies for drivers older than 75 years old.

Senior driver fee (for drivers over 75 years of age) 7,25 €/per day excluding vat

Maximum Renters age is 80 years of age.

2. Driving license & ID information

All drivers must hold a full and valid driving license for a minimum of 12 months. Renters

carrying a driving license from an EU member state or Switzerland do not require an

International Driving Permit. All other renters must present an International Driving license

along with the ID card or valid Passport. Renters with licenses from countries which are not a

part of the International Driving Permit Agreement should carry an international driving

license.

3. Forms of payment

Debit cards or cash are accepted as forms of payment of the rental or to purchase additional

products.

The deposit amount can and will be reserved only on a valid credit card VISA & MASTERCARD

Debit Cards, Maestro Cards, American Express,Diners , Revolut, or any other type of prepaid cards are not accepted and cannot be used us guarantee cards.

All Cards must be presented in a physical form .

All cards presented / used must be in the renter’s name. At the time of pickup a security deposit will be blocked on the credit card and the estimated cost of the rental will be charged.

The deposit that will be blocked on the credit card will be released by the cardholder’s bank,

upon notification after the vehicle returns. The deposit is 350€ EUR total for car groups Mini,

Economy, Compact, Compact special, Compact SUV.

And 500€ EUR total for car groups Intermediate & Intermediate SUV ,Limousine, Station Wagon, Mini Vans ,Premium and Luxury vehicles

4.Permitted Kilometers

2500 kms per month. Charge per extra kms: 0,15 EUR plus VAT for Mini,

Economy and Compact car groups and all rest car groups are charged 0,18 EUR plus VAT

5. INSURANCES

a. Third Party Insurance is mandatory by the Greek Law and included

free of charge. Covers Body Injuries up to 1.220.000 €, (except the driver of the rented

vehicle) and Property Damage to up 1.220.000 €, – including passengers of the rented vehicle

(except the driver of the rented vehicle).

b. Collision Damage Waiver

The renter can limit his responsibility for his legal share in any damage of the vehicle: · 850 EUR plus VAT for car groups Mini & Economy by paying the amount of 5 € plus VAT per day. · For car groups Compact, Compact SUV, Intermediate, Intermediate SUV, by paying the amount of 1100€ plus VAT and 5€ per day. · 1350 EUR plus VAT for car groups Standard, Station Wagon, Ful Size,mini van and 5€ per day.

,Lux and special categories 3000 EUR plus VAT for car groups by paying the amount of 5€ plus VAT per day.

If CDW is not included to the Rental Agreement, the renter is liable to pay the total amount of the damages of the rented car. Note: this type of insurance does not provide coverage

concerning damages caused at the underside part of the vehicle, inside part of the vehicle’s saloon, wind shields, mirrors, car key damage, the antenna, incorrect fuel, damages caused

during transportation by ferry without a prior written authorization by Auto365 at the time

of pick up the car, acts of God, Terrorist Attacks, wheels and tires. The Accident Statement

should always be supplemented so that the insurances’ covers will be in effect. If there is a

third party involved to an incident, we recommend clients to call the police authorities to

the incident. In case of car damage or a car theft, an administration fee of 25,00 EUR

including VAT will be charged to the driver. This charge applies irrelevantly of

party at fault.

c. Theft Waiver

Covers the rented vehicle against total theft with a deductible amount of: · 850 EUR plus VAT for car groups Mini & Economy by paying the amount of 5 € plus VAT per day

For car groups Compact, Compact SUV ,Intermediate, Intermediate SUV 1100€ plus VAT, by paying the amount of 5€ per day. · 1350 EUR plus VAT for car groups Standard, Station Wagon, Ful Size,mini van and 5€ per day.

,Lux and special categories 3000 EUR plus VAT for car groups by paying the amount of 5€ plus VAT per day.

Note: this type of insurance does not cover, attempted theft of the vehicle, car key loss, theft of personal belongings that were in/on the vehicle, acts of God and Terrorist Attacks. The car key and the Police Document of vehicle theft that was reported by the driver of the car, should always be presented so that the insurances’ covers will be in effect . If TW is not including to the Rental Agreement, the renter is liable to pay the current value of the rented car. In case of car damage or a car theft, an administration fee of 25,00 EUR plus VAT will be charged to the driver.

d. Super Collision Damage Waiver (SCDW)

Super Collision Damage Waiver is optional and reduces at 1/3 the excess amount on CDW – under the condition that the damage is not due to infringement of Road Circulation Code. For buying SCDW, it is mandatory to purchase the CDW if it is not included in the package.

SCDW does not provide any coverage concerning

damages caused at the underside part of the vehicle, inside part of the vehicle-saloon, wind

shields, mirrors, car key damage, the antenna, incorrect fuel, acts of God, Terrorist Attacks,

damages caused during transportation by ferry without a prior written authorization by AUTO365 at the time of pick up of the car, wheels and tires. The Accident Statement should

always be supplemented so that the insurances’ covers will be in effect. In case of car

damage or a car theft, an administration fee of 25,00 EUR including VAT will be charged to the driver. This charge applies irrelevantly of party at fault.

If the driver drives the vehicle off the official road network and the vehicle is immobilized, the driver will be charged the cost of towing the vehicle from the roadside assistance.

6. Refueling Charges

The rented vehicle must be returned at the same fuel level as at the time of pick up. In every

other case the difference will be charged (based upon the fuel used).

7. Roadside Protection

Free of charge and available 24/7. Contact phone number of the road assistance indicated

to the signed R.A. and/or provided by the rental agent at the time of pickup the car. It is

recommended to contact the branch directly in the event of required roadside assistance. If

the driver drives the vehicle off the official road network and the vehicle immobilized, the

driver will be charged the cost of towing the vehicle from the roadside assistance.

8. Vehicle Replacement

Where replacement of the vehicle deemed as necessary, up to 24-48 hours are required for areas in the Mainland, while for any other area within the Greek territory, a period of up to 72 hours is required.
If it is proven in the end that the replacement of the vehicle is not deemed necessary, then the lessee will be charged with transportation cost.

Driver should contact by phone the pickup branch for assistance. If the vehicle has been towed by the roadside assistance because of an accident, after violations of the traffic law by the driver, the driver is obliged to cover the costs of repatriating the car to the company’s headquarters from the point where it was immobilized.

9. After hour Policy

It is provided for pick up and drop off outside the operating hours at

charge of 25 EUR including VAT and can be paid at the rental counter.

10. Delivery and Collection policy

It is allowed only from Monday to Friday and it’s an on-request service. Please proceed with

your request to our reservations department prior to your arrival. For deliveries and

collections within a 15 km distance, a charge of 18 EUR plus VAT plus Airport fees applies

and should be paid locally. For distances longer than 15 km an additional charge of 25 EUR

plus VAT per km will be applied locally.

11. One-way rental policy

This type of service is upon request. Please proceed with your request to our reservations

department prior to your arrival. The one-way fee must be paid at the rental counter.

12.Additional Charges

  • Additional Driver (ADD) Daily charge for the ADD is 4.83 € plus VAT and can

be purchased through the official site or upon arrival locally. All additional drivers must

present an id/passport and a valid driving license at the counter in a physical form

  • Baby / Child seat Daily Charge 6,85 EUR plus VAT with max charge of 56.45€

EUR plus VAT per rental per item. Seats comply with EU rules. ·

BABY -CHILD INFANT SEATS: For children ranging between newborn to 13kg. · CHILD/TOOLDER SEATS: For children ranging from 9kg to 18kg.

BOOSTER SEATS: For children ranging from 15kg to 30kg.

In case of total distraction the customer will be charged 70,00 EUR plus VAT

  • Snow Chains (SC) Daily Charge 4,83 EUR plus VAT with max charge of

70,00 EUR plus VAT per rental.

  • Ferry Transportation: Written authorization is mandatory at the time of pickup. Total

cost 25.00 euro per direction including VAT . This product is not valid for cross

borders rentals. If the return location is other than the pickup location, the ONE-WAY

charges will apply on top of the TRASPORTATION VIA FERRY cost. The vehicle without the

written authorization of AUTO365 is not covered for any damages or loss during the time

that it remains on a ship. Written authorization is added to the R.A. at the time of pickup

after the payment of this fee.

13.Cross Border Policy

Transport and driving of the car outside the borders of the Greek Territory is prohibited. And a penalty of 20.000 euro plus VAT will be charged to those travelling without permission.

Driving of the car out of the country is allowed exceptionally and only upon written permission by the company and payment of the amount which the company shall determine in each case.

14. Accident Administration Fees

In case of a damage or theft of the car an administration fee of 25,00 euros plus VAT will be charged to the driver.

15. Traffic and other Municipal Fines

The Driver is fully liable and must pay all respectively fines on his own before leaving Greece.

Failing to pay the fines on his own the Driver will be charged 35 euro Traffic Violation

Administration Fee plus VAT. The driver is obliged to present all documents

– tickets & payments to the branch. If the driver fails to pay the fines AUTO365 reserves

the right to take any legal actions against the driver/drivers to collect the amount plus any

surcharges that may occur by the Greek authorities or the country’s authorities. On top of

the traffic violation fines, client is liable to pay a non-refundable fee of 100 euros plus TAX

and surcharges in case of loss of license plates.

16. Biological Cleaning

For vehicles returned with stained interior that cannot be cleaned with normal / common washing, customers will be charged for 60,00 euros plus Vat and for the biological cleaning